Shipping Info

Delivery times and conditions of shipping wine to you.

Minimum Order

Our minimum order is six bottles of wine for 750ml bottles or a minimum value of $80 – whichever is the lower value.

Delivery Costs

Our flat rate shipping price is $12 per case nationwide. We classify a case as 12 bottles. If you live in a rural location, there will be a surcharge of $4 per case for rural delivery. Get FREE DELIVERY nationwide on orders of 3 or more cases!

Deliveries are made by Toll NZ Ltd.

Delivery Locations

Deliveries can only be made to physical addresses in NZ – Delivery to PO Boxes is not accepted. This must be a place where you will be present to accept delivery. We have instructed the courier not to leave any parcels under an ‘authority to leave’ as you need to personally sign for it.

Only persons over the age of 18 are able to sign and receive orders from us. This is in accordance with the Sale and Supply of Alcohol Act 2012.

If you’re lucky enough to look under the age of 25 the courier will ask to see valid ID. If the receiver is under the age of 18 or does not have valid ID the parcel will be returned to the depot for further instruction.

If you are not there to accept delivery, the courier driver will leave a calling card for you. Follow the instructions on the card to arrange re-delivery or to collect your wine from their depot if you’d prefer.

Delivery Times

Once you’ve placed your order we will usually dispatch orders the next working day.

Once your order is dispatched, here’s when you can expect your order…

North Island – 1-2 working days
South Island 2-3 working days
Waiheke, Stewart & Great Barriers Islands – 2-3 working days

If it is a Rural Delivery address please allow 2-3 extra working days on top of those time frames.

Deliveries are made during standard working days, that’s Monday to Friday. No deliveries are made on Public Holidays or weekends.

Accepting Delivery

Before accepting your delivery, please check the box to ensure it is not damaged. If there is glass rattling inside or wine pouring from the corners do not accept delivery. Your wine is insured up to the point of delivery, so if anything is damaged we’ll replace it. Get a courier driver to return the box immediately, inform us you have not accepted delivery and we will make arrangements to ship a new box to you.

But remember, if you’ve given authority to leave the wine without a signature and it’s stolen or damaged you cannot return the goods or get a replacement.

Shipping overseas

We do not ship overseas directly from Ash Ridge Wines, we use our partners, NZ Wine Export to manage our overseas shipments. Please note the shop on this website is for New Zealand order s only. Here are the freight rates of some of the more popular destinations…

Australia – $66 for six bottles and $92 for 12 bottles
UK – $110 for six bottles and $185 for 12 bottles
USA – $120 per six bottles and $235 for 12 bottles
Hong Kong – $110 per six bottles and $150 for 12 bottles
EU Countries – $270 per 12 bottles

Freight rates include freight, insurance, import duties where applicable and Sales Taxes. For any questions or orders related to international delivery please get in touch with us to arrange a quote.

For Australia, use the form here…

For the rest of the world, use the form here.

Once you have filled in the form, email the form back to us and we will forward it to NZ Wine Export with your order of wine.