Terms and Conditions

1. General

1.1. All products sold on the Ash Ridge Wines Ltd website are sold subject to these terms and conditions. The Customer should ensure that they have read them thoroughly prior to purchasing any products.

1.2. “Customer” means you and all other persons who purchase the products under your name.

2. Purchase Terms

2.1. When purchasing products on this website the customer understands and acknowledges that it is illegal for us to sell alcohol to anyone under the age of 18. It’s also illegal for them to buy alcohol if they are under the age of 18, even if they are buying as a gift for someone else. It’s illegal for the customer to falsely declare their age if they are under the age of 18 in order to buy alcohol from us. In accordance with the Sale and Supply of Alcohol Act 2012 this is an offence liable on conviction to a fine of up to $2,000.

2.2 When purchasing products on this website and submitting an order with us and agreeing to the Terms & Conditions the customer is confirming that they are over the age of 18 and legally allowed to buy alcohol in New Zealand.

2.3.Only persons over the age of 18 are able to sign and receive orders from us. This is in accordance with the Sale and Supply of Alcohol Act 2012. The customer warrants that they can produce sufficient evidence (e.g. New Zealand Drivers License or Passport) of that entitlement on request to confirm their age prior to or upon delivery of the product. If the receiver does not have valid ID the parcel will be returned to the depot for further instruction

2.4 Ash Ridge Wines Limited trades under Liquor License number 29/OFF/32/18 issued by the Hastings District Council.

3. Price

3.1. Product prices are displayed in New Zealand currency only and are inclusive of GST.

3.2. A delivery fee which covers the costs of sending the customer’s order by courier will be included in the total price at the time of purchase. Ash Ridge Wines Ltd is entitled to change this fee at any time and without prior notice.

3.3. Ash Ridge Wines Ltd may vary the prices of their products at any time without prior notice.

3.4. In the event that computer error results in a material misstatement of the Customer’s order Ash Ridge Wines Ltd may require that the Customer pay Ash Ridge Wines Ltd the difference between the amount charged for the order and the correct amount payable.

4. Payment

4.1. The Customer shall make payment of each order by credit card. Ash Ridge Wines Ltd accepts credit card payments by Visa or Mastercard. If paying by direct payment or internet banking, Ash Ridge Wines Ltd will send the order upon receipt of the bank deposit.

4.2. Ash Ridge Wines Limited uses the eWAY® Payment Gateway for its online credit card transactions. eWAY® is PCI DSS compliant and is PCI DSS Tier 1 certified. eWAY® is audited annually by external authorities to gain such accreditation. eWAY® processes online credit card transactions for thousands of Australian and New Zealand merchants, providing a safe and secure means of collecting payments via the internet.

4.3. When you place your order at Ash Ridge Wines Limited you are redirected to eWAY®’s secure online credit card processing form to enter your credit card details. eWAY secures all your customer and credit-card data with military-grade software and servers, and the highest level of encryption available. Ash Ridge Wines Limited does not store or transfer any of your credit card information. All data is transferred using eWAYs secure servers. We use their hosted payment gateway as we believe this gives you the most secure environment to enter your payment details. Features of the eWAY® Payment Gateway include:

  • payments are fully automated, with an immediate response
  • your complete credit card number cannot be viewed by Ash Ridge Wines Limited or any outside party
  • all transactions are performed under a 128 Bit SSL Certificate
  • all transaction data is encrypted for storage within eWAY®’s bank-grade data centre, further protecting your credit card data
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Ash Ridge Wines Limited.

For more information about eWAY and online credit card payments, please visit https://eway.io/nz/.

5. Product Range & Availability

5.1. All products are sold subject to their availability while stocks last. Ash Ridge Wines Ltd accepts no responsibility for its inability to supply products to the Customer where the product is unavailable or where stock has been exhausted.

5.2. Ash Ridge Wines Ltd reserves the right to limit quantities of the product.

6. Delivery

6.1. Ash Ridge Wines Ltd delivers to most locations within the North and South Islands of New Zealand. Ash Ridge Wines Ltd will endeavour to deliver the products to the specified delivery address in a timely manner. Ash Ridge Wines Ltd takes no responsibility for any failure to deliver or delay in delivery caused by events outside of its control.

6.2 All products are sent by courier and require a signature upon delivery by a person over the age of 18 years who can provide photo identification verifying the age. Failure to do so will result in the courier company retaining the delivery and for the beneficiary to collect from the courier depot at their earliest convenience. Deliveries will not be left without a signature, nor do we allow an “authority to leave”.

6.3 Recipients must check the package on delivery and must reject the delivery if it is damaged in any way. Take a photo of the damage whilst package is still sealed and email us immediately.

6.4. Advice regarding order shortages or damage in transit must be given to Ash Ridge Wines Ltd no later than five days after receipt of products.

6.5. Property and risk in the products shall pass to the Customer upon delivery to the Customer’s delivery address and a signature obtained.

6.6. Nothing in these terms and conditions entitles the Customer to refuse to take delivery or return the products as being surplus to their needs or for any other reason other than those agreed herein.

6.7. Ash Ridge Wines Ltd reserves the right to withhold delivery of the Products to the Customer for any reason whatsoever.

7. Order Variations/Cancellations/Returns

7.1. The Customer may vary or cancel the order up to the point in time that Ash Ridge Wines Ltd has packed the order but not left its premises by contacting the Ash Ridge Wines Ltd office on 06 650 4324.

7.2 Ash Ridge Wines will not give refunds for cancelled orders, but may offer alternative products to a similar value once the original order has been returned to the warehouse. This will not include freight charges already incurred.

7.3. If for any reason, the Customer is dissatisfied with their order, they must contact Ash Ridge Wines Ltd within 7 days of receipt of the order on 06 650 4324 for assistance.

8. Use of Customers Information

8.1. The Customers use of this website will generate certain information that will be recorded electronically by Ash Ridge Wines Ltd. Ash Ridge Wines Ltd will also record the Customer’s contact details, credit information and any related personal details that the Customer supplies.

8.2. The Customer acknowledges that Ash Ridge Wines Ltd employees may use the information identified in the previous clause for purposes connected with the supply of services to the Customer. Such services include administration of the Customer’s order or account on the website and keeping the Customer up to date with new offers at Ash Ridge Wines Ltd.
Ash Ridge Wines Ltd agrees not to disclose any of the Customer’s personal information without the Customer’s consent.

8.3. The Customer may at any time make a written request to see any personal information that Ash Ridge Wines Ltd holds or to ask to correct any mistakes in that information.

8.4. The Customer may at any time request that Ash Ridge Wines Ltd remove their details from the database.

9. Consent To Receipt Of Electronic Messages

9.1. The Customer acknowledges that by agreeing to receive promotional material they expressly consent to their inclusion in Ash Ridge Wines Ltd direct marketing database and accept that they may, as a result, receive electronic communications and promotional communications from Ash Ridge Wines Ltd. The Customer has the right to ask Ash Ridge Wines Ltd at any time to stop sending online communications and promotional offers to them.

10. Security Of Information

10.1. Ash Ridge Wines Ltd shall use its best efforts to prevent any unauthorised entry into the Ash Ridge Wines Ltd website. However Ash Ridge Wines Ltd shall not be liable for any damage or loss whatsoever if any third party gains unauthorised access to the site.

10.2. The Customer is obligated to keep their login and password details safe and confidential at all times.

11. Jurisdiction / Disputes

11.1. This website is provided for use by New Zealand residents. Ash Ridge Wines Ltd makes no representations that the website complies with the laws of any country outside of New Zealand.

11.2. These terms and conditions are governed by New Zealand law and any legal action against Ash Ridge Wines Ltd must be taken in a Court in New Zealand.

11.3. The Customer agrees that in the event of any legal dispute relating to these terms and conditions the parties will attempt to settle matters by way of mediation at first instance.